Client Center

It is a benefit included in many Aflac Accident, Hospital Indemnity, and Cancer policies that pays you for completing routine checkups and medical screenings such as physicals, dental exams, eye exams, and other preventive visits.

Qualifying exams vary by policy and state, but commonly covered screenings include physicals, mammograms, pap smears, prostate exams, blood tests, cancer screenings, immunizations, ultrasounds, and colonoscopies.

You’ll need your doctor’s contact information, the date of your visit, and the exam performed. Log in at aflac.com/login, select “Submit a new claim,” choose your policy, then select Routine Medical Care and follow the steps.

The amount depends on your specific policy and how many Aflac policies you have. If you have multiple policies, Aflac will automatically apply your claim to all eligible benefits after you submit one claim.

The fastest way is through direct deposit. After logging in, go to My Account → Manage Account → Billing and Direct Deposit to add your banking information.

Processing time varies and is based on business days after Aflac receives all required documentation. Claims pay out faster when direct deposit is set up and no additional information is needed.

Once per year per policy for Accident and Hospital Indemnity, and once per year per covered person for Cancer Insurance. If you missed filing in previous years, you can still submit past wellness claims.

Go to aflac.com/login and register using your Social Security Number and mobile number, or your policy number. You’ll also need your date of birth and ZIP code. Make sure your name matches your enrollment documents.

Yes. After logging in, visit My Account → Manage Account → Billing and Direct Deposit and enter your banking details to receive payments faster.

Aflac provides a Getting Started Guide, and your Aflac agent can assist with login issues, coverage questions, and understanding which screenings qualify under your policy.